Refund policy

Faulty Items

If you receive a damaged or faulty item then you may return it to us and we will replace it. If there is no stock for that product, then you will be issued a refund. You must send the item back to us first. 

If we have sent you the wrong product then you may return it to us and we will send the correct item or provide a refund. In this instance, we will refund you your initial shipping fee. 

Unwanted Items

• Items must be returned to us in their original packaging and condition
• We cannot refund or exchange a product that has been opened and used unless the item is faulty
• We will issue a refund to your card/paypal once the item has been returned and inspected

Testing Returns

We test all products returned to us and reserve the right to return the item to you if we cannot reproduce the fault our end.

Returns Procedure

1. To return an item/request a refund, please contact us at windmillhomeentertainment@gmail.com. Please provide the reason for your return
2. Package the item securely and include your name and order number within
3. Obtain proof of postage when you send the item. If an item is lost in the post then you will need to claim for it via Royal Mail
4. You will be responsible for paying the shipping costs for returning your item. If a refund is approved then this will be issued.
5. If the item is exchanged then it will be shipped to you free of charge.